Unable to sign-in to Office 2016 desktop apps. Sign-in disappears after entering Office 365 account email address.

Hi,

I hope you all guys doing great.

Same issue currently running with us after changed window password outlook need password but after entered id then password popup vanish within in second.

Already tried so many things here is the list.

1. Deleted all password from Credential manager.

2. Delete all junk file through temp, %temp% , recent & prefetch.

3. Scanned system from command prompt and MCAfee.

4. Reinstalled office 365 after deleted each and every file relate to office 365.

5. Reset PC Settings with keep my data in window 10.

Now same thing happening with all office 365 product like MS word, MS excel etc., and rather then this in my computer everything is working very smoothly.

Note:- same id working with another computer and web mail too.

Any quick solution for this?

Solution:-

Go to the registry editor (Win+R; regedit)

go to HKEY_CURRENT_USER -> Software -> Microsoft ->Office -> 16.0 ->Common -> Identity

Inside "Identity", create a new REG_DWORD value called "EnableADAL" and leave the value at 0

Restart the PC and try again to login from Office 2016. In my case, the logon screen was now different and it worked perfectly.


Thanks !